Barion Pixel

Returns and Exchanges

Policy on Returns and Exchanges

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1Contact the Seller throught our system to get agreement for the return or exchanges, confirm with seller about the refund method and amount.
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2submit a refund request through our system (there is a button in your order detail page) , and wait for the seller's approval.
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3Once you got the return approval, pack all the items in the original packing. Items bought as sets must be returned in sets. Send the parcel to the seller's address.
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4After you have sent the parcel, please inform the seller the shipping information.
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5After the seller confirmed the shipping information, they will complete the return process, the money will be return back to your original payment account directly.

Eligibility of Items for Return or Exchange

Rules on returning and exchanging Items with no reason: 


Customers have the right to return any purchased items without defining the reason within 14 (fourteen) calendar days from the moment of receiving those items. The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved.

Rules on returning and exchanging Items with discovered defects: 

Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within 30 (thirty) calendar days from the moment of the receiving the Items from the Seller or the Seller's representatives. The only exception are defects caused by improper handling of the Items by the Customer.

Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to the Seller, and their consumer properties, factory labels, and ready-for-sale condition are preserved.

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