Q & A

Is Oowya.com an online store? 

No. Oowya.com is not an online store, but a stand-alone platform that provides a strong, interconnected shopping bridge between consumers and merchants. This platform brings together independent web shops on one website, so their products are available in one place. 

Once you have placed your order, you will receive a confirmation of your order from the online store that sells the product. You should therefore settle your questions regarding ordering, delivery, return with the web shop of your ordered product.


What happens if I have a problem with my order? 

In this case, please contact the online store where you placed your order. You could contact them most of the time by the link " Asked Questions" or "start communication" on the website . you can find these links in many pages shown in below pictures. However, if you experience any negative things with any one of our sellers, feel free to email us to the email address: official@oowya.com, It is important to us that you are satisfied with every single purchase.



How can I exchange or return the product? 

If you have any questions about product exchange, pricing, shipping, or returns, please contact the online store where you placed your order. The delivery, replace, return are all according to the conditions of the online shop where you placed your order. you can go to your order detail page to submit a return request, and obviously you can always contact the seller first before you submit the request.



How can I become an Oowya.com partner? 

Click on the link became a seller at the top of frontpage to find all the information you may need to become a partner.Fill in the information provided in the link and you would receive an email with your login information if we approved your request. If we have any question about your information, we will contact you. So please fill correct contact information.